I like the idea of an activity being created from a site visit. One thing ShoreTel does is use a cookie on the browser to identify someone that requested further info from a form - then it creates a lead. If they visit the site later the sales rep assigned recieves an email that 'customer x' visited the site and reviewed x pages.

From a support perspective, if the support form on our web page created a ticket just like the CW web support module does, that would be great as well.

We would like Autotask Integration too if possible.

                                                             Thanks,

                                                                       Frank

Autotask, Autotask, Autotask Please, please

Femi

We're going to start on Autotask in the next 30-60 days.