We've moved to a new server infrastructure that requires you to edit your DNS records.

The good news is, this will most likely be the last time you ever need to do this with us.

As we look ahead we see a number of reasons why we might want to change the IP address of your website. As IP 6 rolls out we have some thoughts about SEO, we might want to have redundancy not only across different servers, but servers in different locations, we might find that performance optimizations such as using a Content Deliver Network are better done with different server configurations. We don’t really know.

What we do know is that making any change is a bit of an inconvenience for our clients. Option 1 and 2 let us make changes that improve your website without bothering you. If you don’t like that, then Option 3 is still OK by us. They are functionally the same in terms of your website working.

ALL 3 are exactly the same in that you control your DNS and at any time could change you settings to point to a different server. You're in control of your domain and all other sub domains at all times.

DNS options, in the order we recommend:

1. Delegate NS record for your domain (www.yourwebsite.com) to ns1.prontomarketing.com and ns2.prontomarketing.com
2. Create a CNAME of www.yourwebsite.com to yourwebsite.client.prontomarketing.com (the "yourwebsite" in yourwebsite.client.prontomarketing.com can be any combination of numbers or letters, but we recommend using the text in your URL to keep things easy)
3. Create an A record to point www.yourwebsite.com to 46.137.96.191. Note that selecting this method may require you to update your DNS records again in the future.

For each of these steps, any left over A records pointing to 89.234.56.134 must be changed 46.137.96.191.

Below we've mapped out instructions for the most popular domain registrars. If you have any questions about these instructions or need assistance with a registrar not listed, please let us know and we'll be happy to help.

GoDaddy

1. Godaddy allows delegating subdomains to other nameservers.
2. Log in to your account at www.godaddy.com by clicking the My Account tab.
3. Under the Domains header, find the domain you're using with Pronto Marketing. Click (Advanced Details) to the right of this domain.
4. Look for the www in the various sections. Most likely it will be in the CNAME (Alias) section. Delete it by clicking the red “X” mark.
   
   

   

5. In the NS (Nameserver) section, click Quick Add. In the new row that appears, enter the following information:
   
   Host: www
   Points to: Enter ns1.prontomarketing.com
   TTL: Leave the TTL value to the default selection.
   
   
   
   
6. Repeat step 5 for ns2.prontomarketing.com.
7. At the top or the bottom of the page, click the Save Zone File button.
8. Click OK in the pop-up.

Network Solutions

Network Solutions does not allow delegating subdomains to other nameservers. Here we will create a CNAME for www.yourwebsite.com

1. Log in to your account at www.networksolutions.com.
2. In the left navigation bar, open the nsWebAddress (Domains) menu by clicking the + icon.
3. Click Manage Domain Names.
4. On the Domain Details page for the domain you're using with Pronto Marketing, select the
   Designated DNS radio button to the right of Change domain to point to. (If you've already
   configured advanced DNS settings, click Edit next to Advanced DNS Settings.)
5. Click the Apply Changes button.
6. Under the Advanced DNS Manager heading, click Manage Advanced DNS Records.
7. If you already have a www. record setup, delete that.
8. Under the Host Aliases (CNAME Records) heading, click Add/Edit.
9. In the Alias box, enter www.
10. Select the radio button to the left of the Other Host box.
11. In the Other Host box, enter yourwebsite.client.prontomarketing.com
12. Click Continue.
13. Review your changes and click Save Changes to create the CNAME record.

1and1

1. Log in to your account at https://admin.1and1.com
2. If it's not already selected, click the Administration tab.
3. Click Domains. The Domain Overview page appears.
4. From the New drop-down menu, select Create Subdomain. (If you've already created a subdomain for your website's address, skip to step six.)
5. Enter the prefix of the domain that you are using with Pronto Marketing, and click OK. (For example, if you chose www.yourwebsite.com for your custom address, you should enter www here.)
6. Check the box next to the subdomain. (Example: www.yourwebsite.com)
7. From the DNS menu, select Edit DNS Settings.
8. Click the radio button next to CNAME.
9. Next to Alias, enter yourwebsite.client.prontomarketing.com
10. Click OK.

Generic Instructions

1. Login to your DNS providers control panel/admin page.
2. Go into the screen to manage your DNS settings.
3. Remove all entries for your pronto managed subdomain (www).
4. Add new entries:
   
   Option A: If your nameserver allows Subdomain delegation, create NS records for www to ns1.prontomarketing.com and ns2.prontomarketing.com.
   Option B: Otherwise create CNAME record for www to yourwebsite.client.prontopreview.com
5. Repeat step 4 for any subdomains that are managed by pronto. Include your base domain (usually shown as @ ) as well if Pronto manages the redirect.

Cpanel

If you have access to Web Host Manager (WHM)

1. Login to WHM.
2. Click DNS functions.
3. Click “Edit DNS Zone”
4. Choose your domain in the list and click Edit.
5. Remove all entries for your pronto managed subdomain (www).
6. Add new entries. - Below “Add New Entries Below this Line” add 2 entries for www . Leave the second field as default. In the dropdown box, select NS. Change the hostname to become ns1.prontomarketing.com and ns2.prontomarketing.com for the second row.
7. Click Save

Others

If you use your own BIND nameserver, the instructions are here : http://www.zytrax.com/books/dns/ch9/delegate.html

Again, if you have any questions about the instructions above or need assistance with a different registrar, please open up a new support ticket and we'll be happy to help.