To ensure effective communication and prompt assistance, please use the following channels based on the urgency and nature of your inquiry:
1. Non-Urgent Inquiries
There are two ways you can submit a standard, non-urgent request, task, or question.
Submit a Ticket via Website Chat: If live chat is unavailable or your inquiry is less urgent, you can submit a support ticket through the chat interface.
Email Us: You can also email requests to [email protected]. This method is suitable for non-urgent matters or when providing comprehensive information.
2. Urgent or Quick Questions
Live Chat Message: For immediate support, use our live chat feature on our website. This is ideal for quick questions or urgent issues requiring real-time assistance.
3. Escalations
Escalation Emails: If your issue requires higher-level attention or has not been resolved satisfactorily, please refer to our Escalation Procedures for guidance on how to proceed.