Why isn't a call recording available?

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Call recordings may not be recorded for the following reasons:

  • There is no or very little volume on the call - The most common case for this is either a spam phone call or no answer.
  • The call was missed - If the call status is "Missed," a recording will not be stored.

If you feel like a call hasn't been recorded for any other reason, please contact our support team and we can dig into the issue further for you.

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