Yes, we actively scan and remove malware from sites, which involves a comprehensive malware inspection and removal of malware from your WordPress site. This includes deep scanning and repair of site files, rectifying the WordPress core, and addressing infected plugins and themes.

Note that our services don’t extend to non-WordPress software or custom scripts. While we strive to eliminate malware fully, some persistent infections may need additional remediation. If you observe any malicious behavior post our service, please send detailed feedback to support@prontomarketing.com.

Actions we take

Our Technical team follows a set procedure for every site undergoing malware removal. This includes reinstalling the WordPress core and updating all SFTP, SSH, and database passwords. We will also update all plugins, themes, and the WordPress core to the latest version. If infections are found within your site’s plugins or themes, the infected components will be promptly removed.