Steps for a free site migration from your current hosting provider to Pronto:

1. Current Hosting & domain account Information

We need the following information to initiate the migration process on our end

a. Access to your current hosting account OR a full backup file of your site.
b. Access to your domain account (assuming you want us to make DNS adjustment on your behalf)

2. WordPress information

a. WordPress login URL b. WordPress administrative account credentials (username and password) c. Or you can create a new user account with an admin role at support@prontomarketing.com

3. Initiate the migration

Once we have all the above information, we’ll start the site migration. The migration process usually takes around 24-48 hours.

Note: Please refrain from making any changes to your live site during this time to ensure no updates are left behind on your current host.

4. Migration complete

Once the site is migrated, we’ll ask you to review the migrated site on a staging environment before we/you make DNS changes. We’ll put the site live on our hosting environment once the review has been completed. After the site is live, we’ll add it to the monthly updates to keep the site’s themes, plugins, and WordPress core version up to date. All these processes will be handled internally on our end.

Note: We can migrate the site using migration plugin(s) by having full administrative access to your WordPress backend. However, we cannot guarantee a successful migration when using a plugin. Migrations performed with a plugin often fail due to limitations imposed by the host or limitations of the plugin. For that reason, we always recommend giving access to your current hosting or providing a full backup file of your website.

The duration of the entire migration process can vary depending on the complexity and size of your site. However, we aim to complete it within 1-2 weeks.