Platform/Technical
- Do you have instructions for updating my DNS records?
- Why we don’t install security suites like WordFence on our websites by default?
- How often do you back up our WordPress site? And do you have options for more regular backups?
- How often do you perform plugin updates, and how do you ensure the updates do not interfere with my website’s performance or functionality?
- Are there any limitations for website updates on a site you don’t host?
- Could you share with me the migration process? What steps do I need to take, and how long does it usually take?
- Do you offer free malware removal? In case of a security breach, what immediate actions will your team take?
- I need help setting up my business email on my WordPress site. Is this included in your support services?
- What happens if my website experiences downtime or goes offline?
- Do you support websites you don’t host?
- Do I get access to the server where my site is hosted?
- How can I send you my login credentials?
- Can I access the SFTP for my site?
- Will Pronto troubleshoot broken plugins/themes? Will you work directly with plugin developers to find a fix?
- Can you improve my site’s page speed? Do you offer performance optimization services?
- Does Pronto support Zapier?
- Do I get a staging version of my website?
- Can you provide a full backup of my website?
- Are there any server limitations?
- Where does my Pronto website “live” online? Where is it hosted?
- Does Pronto offer High Availability Hosting and Guaranteed Uptime?
- What if I’ve registered my website (domain) name with GoDaddy or another company? Can I still use it for my Pronto website?
- How do you keep websites up to date?
- What reliability/security measures do you have in place to protect my site?
- What’s included in Technical Support?