Dedicated Support
Dedicated Support FAQs
14 articles
- What are the differences between Website Support plan and Dedicated Support?
- Why isn’t a Dedicated Site Manager included with the standard website support plan?
- Will my Dedicated Site Manager handle all aspects of my website management and support, or will they coordinate with a team?
- What types of issues and updates can my Dedicated Site Manager assist with?
- Can my site manager help improve the speed of my website?
- Will my dedicated site manager provide proactive recommendations and suggestions to improve my website’s performance, usability, and overall success?
- How does Pronto ensure the quality and consistency of the service provided by my Dedicated Site Manager?
- Does your Dedicated Support service include emergency support for critical website issues, such as security breaches or server failures?
- Can I schedule regular calls with my dedicated site manager to discuss ongoing issues, updates, and strategies?
- What are the hours of availability for me to have a call with my dedicated site manager?
- Are there any limitations or restrictions on the types of websites or industries that your Dedicated Support Service can assist with?
- What happens if I sign up for Dedicated Support, but later want to downgrade?
- Can I change my dedicated site manager if I’m unsatisfied with their performance?
- How do I cancel or modify my Dedicated Support Service subscription?