Dedicated Support
Dedicated Support FAQs
14 articles
What are the differences between Website Support plan and Dedicated Support?
Why isn’t a Dedicated Site Manager included with the standard website support plan?
Will my Dedicated Site Manager handle all aspects of my website management and support, or will they coordinate with a team?
What types of issues and updates can my Dedicated Site Manager assist with?
Can my site manager help improve the speed of my website?
Will my dedicated site manager provide proactive recommendations and suggestions to improve my website’s performance, usability, and overall success?
How does Pronto ensure the quality and consistency of the service provided by my Dedicated Site Manager?
Does your Dedicated Support service include emergency support for critical website issues, such as security breaches or server failures?
Can I schedule regular calls with my dedicated site manager to discuss ongoing issues, updates, and strategies?
What are the hours of availability for me to have a call with my dedicated site manager?
Are there any limitations or restrictions on the types of websites or industries that your Dedicated Support Service can assist with?
What happens if I sign up for Dedicated Support, but later want to downgrade?
Can I change my dedicated site manager if I’m unsatisfied with their performance?
How do I cancel or modify my Dedicated Support Service subscription?