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FAQs
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Do you have instructions for updating my DNS records?
Why we don’t install security suites like WordFence on our websites by default?
How often do you back up our WordPress site? And do you have options for more regular backups?
How often do you perform plugin updates, and how do you ensure the updates do not interfere with my website’s performance or functionality?
Are there any limitations for website updates on a site you don’t host?
Could you share with me the migration process? What steps do I need to take, and how long does it usually take?
Do you offer free malware removal? In case of a security breach, what immediate actions will your team take?
I need help setting up my business email on my WordPress site. Is this included in your support services?
What happens if my website experiences downtime or goes offline?
Do you support websites you don’t host?
Do I get access to the server where my site is hosted?
How can I send you my login credentials?
Do you support SSL?
Can I access the SFTP for my site?
Will Pronto troubleshoot broken plugins/themes? Will you work directly with plugin developers to find a fix?
Can you improve my site’s page speed? Do you offer performance optimization services?
Can you improve my site’s page speed? Do you offer performance optimization services?
Does Pronto support Zapier?
Do I get a staging version of my website?
Can you provide a full backup of my website?
Are there any server limitations?
Where does my Pronto website “live” online? Where is it hosted?
Does Pronto offer High Availability Hosting and Guaranteed Uptime?
What if I’ve registered my website (domain) name with GoDaddy or another company? Can I still use it for my Pronto website?
What reliability/security measures do you have in place to protect my site?
What’s included in Technical Support?
How do you keep websites up to date?
What if I want a more customized marketing strategy?
What SEO is included in my site build?
There are lots of WordPress support companies out there. Why should I choose Pronto?
Do you have a reseller or partner program?
What if I have multiple sites that need to be managed?
Do you host and support non-Pronto built sites?
Does Pronto have a website gallery where I can see your work?
Can I write my own blog posts for my Pronto website?
What happens if I send in unlicensed images or other content to use on the website?
Are Pronto’s Website Support services automatically included with the Build?
Will Pronto manage my existing website while building my new website?
Can I use my own images on my Pronto website?
Can I use my own font that I’ve purchased on the website?
Do I have to provide the content for my Pronto website?
How will I communicate with Pronto during the Website Build?
How long will it take to complete my customized Website Build?
Do you support subscription plans and recurring payments?
Does Pronto offer websites in multiple languages?
Can you create directories and profiles on my website?
Can you create membership websites?
Do you support eCommerce websites?
Can Pronto create additional pitch pages and landing pages after my Pronto website is active?
What is a Website Project?
Do you offer syndicated blogging with any of your support services?
What’s a Website Project?
What’s a Website Edit?
Do you really offer unlimited Website Edits and Projects?
What website support plans do you offer?
What are your operating hours?
Can I add any WordPress plugin I want to my site?
Can I use any of the images from my website on my company collateral materials?
Can I request new stock images or image adjustments?
If I break something on my website, can you fix it for me?
Can I update my website content myself?
Can I request website edits while on the Technical Support (Hosting and Maintenance) plan?
Can I upgrade or downgrade between support plans?
How is Dedicated Support better than Website Support?
Where are you located? What languages does your team speak?
What are your usual response and resolution times?
Does Pronto offer phone support?
Can you assist with website analytics and tracking implementation?
What premium plugins are included with every support plan?