FAQs
134 articles
- Do you have instructions for updating my DNS records?
- Why we don’t install security suites like WordFence on our websites by default?
- How often do you back up our WordPress site? And do you have options for more regular backups?
- How often do you perform plugin updates, and how do you ensure the updates do not interfere with my website’s performance or functionality?
- Are there any limitations for website updates on a site you don’t host?
- Could you share with me the migration process? What steps do I need to take, and how long does it usually take?
- Do you offer free malware removal? In case of a security breach, what immediate actions will your team take?
- I need help setting up my business email on my WordPress site. Is this included in your support services?
- What happens if my website experiences downtime or goes offline?
- Do you support websites you don’t host?
- Do I get access to the server where my site is hosted?
- How can I send you my login credentials?
- Do you support SSL?
- Can I access the SFTP for my site?
- Will Pronto troubleshoot broken plugins/themes? Will you work directly with plugin developers to find a fix?
- Can you improve my site’s page speed? Do you offer performance optimization services?
- Can you improve my site’s page speed? Do you offer performance optimization services?
- Does Pronto support Zapier?
- Do I get a staging version of my website?
- Can you provide a full backup of my website?
- Are there any server limitations?
- Where does my Pronto website “live” online? Where is it hosted?
- Does Pronto offer High Availability Hosting and Guaranteed Uptime?
- What if I’ve registered my website (domain) name with GoDaddy or another company? Can I still use it for my Pronto website?
- What reliability/security measures do you have in place to protect my site?
- What’s included in Technical Support?
- How do you keep websites up to date?
- What are the server specs for my site on Pronto?
- Can I install a migration plugin on my site?
- Can you Support my site without hosting it?
- Do you have DNS instructions for my specific domain host provider?
- What is the Pronto Dashboard?
- What optimizations do you perform on our site to ensure it is fast?
- What optimizations do you perform on our site to ensure it is secure?
- What are the differences between Website Support plan and Dedicated Support?
- Why isn’t a Dedicated Site Manager included with the standard website support plan?
- Will my Dedicated Site Manager handle all aspects of my website management and support, or will they coordinate with a team?
- What types of issues and updates can my Dedicated Site Manager assist with?
- Can my site manager help improve the speed of my website?
- Will my dedicated site manager provide proactive recommendations and suggestions to improve my website’s performance, usability, and overall success?
- How does Pronto ensure the quality and consistency of the service provided by my Dedicated Site Manager?
- Does your Dedicated Support service include emergency support for critical website issues, such as security breaches or server failures?
- Can I schedule regular calls with my dedicated site manager to discuss ongoing issues, updates, and strategies?
- What are the hours of availability for me to have a call with my dedicated site manager?
- Are there any limitations or restrictions on the types of websites or industries that your Dedicated Support Service can assist with?
- What happens if I sign up for Dedicated Support, but later want to downgrade?
- Can I change my dedicated site manager if I’m unsatisfied with their performance?
- How do I cancel or modify my Dedicated Support Service subscription?
- How do you ensure you stay behind the scenes?
- What profit margin do you recommend when reselling your services?
- Can I use my own project management tool with you
- Can we communicate with you using Slack?
- Testing Forms on Your Client's Website
- Do you offer a white-labeling service?
- How do I submit a request?
- Will you communicate directly with my clients?
- What’s included in basic on-page SEO?
- Can I host my clients’ websites on my own and only buy support hours?
- Can I add any WordPress plugin I want to my sites?
- Can I request new stock images or image adjustments in White Label Support?
- What’s covered under my website support hours?
- Why do you charge extra for SEO services?
- How We Track Conversions & Website Traffic
- Lead Tracking with Pronto
- What Marketing Services Require a Website Support Service
- What SEO services do you offer?
- How do you approach SEO?
- What is on-page optimization?
- What is link building?
- What is local SEO?
- How long does it take to see results from SEO?
- How do you measure the success of SEO campaigns?
- How can I get started with your SEO services?
- What platforms do you offer PPC advertising on?
- Can you provide advertising solutions for local service providers?
- How much does PPC advertising cost?
- How long does it take to see results from PPC advertising?
- How do you measure the success of PPC campaigns?
- What’s included in the setup and management fee?
- What if I want a more customized marketing strategy?
- What SEO is included in my site build?
- There are lots of WordPress support companies out there. Why should I choose Pronto?
- Do you have a reseller or partner program?
- What if I have multiple sites that need to be managed?
- Do you host and support non-Pronto built sites?
- Does Pronto have a website gallery where I can see your work?
- Can I write my own blog posts for my Pronto website?
- What happens if I send in unlicensed images or other content to use on the website?
- Are Pronto’s Website Support services automatically included with the Build?
- Will Pronto manage my existing website while building my new website?
- Can I use my own images on my Pronto website?
- Can I use my own font that I’ve purchased on the website?
- Do I have to provide the content for my Pronto website?
- How will I communicate with Pronto during the Website Build?
- How long will it take to complete my customized Website Build?
- Do you support subscription plans and recurring payments?
- Does Pronto offer websites in multiple languages?
- Can you create directories and profiles on my website?
- Can you create membership websites?
- Do you support eCommerce websites?
- Can Pronto create additional pitch pages and landing pages after my Pronto website is active?
- Do you build mobile-friendly websites?
- Do you build websites to pass accessibility standards?
- What is a Website Project?
- Do you offer syndicated blogging with any of your support services?
- What’s a Website Project?
- What’s a Website Edit?
- Do you really offer unlimited Website Edits and Projects?
- What website support plans do you offer?
- What are your operating hours?
- Can I add any WordPress plugin I want to my site?
- Can I use any of the images from my website on my company collateral materials?
- Can I request new stock images or image adjustments?
- If I break something on my website, can you fix it for me?
- Can I update my website content myself?
- Can I request website edits while on the Technical Support (Hosting and Maintenance) plan?
- Can I upgrade or downgrade between support plans?
- How is Dedicated Support better than Website Support?
- Where are you located? What languages does your team speak?
- What are your usual response and resolution times?
- Does Pronto offer phone support?
- Can you assist with website analytics and tracking implementation?
- What premium plugins are included with every support plan?
- Do you provide Website Support for websites that are not hosted on your servers?
- What happens when I sign up for one of your support plans?
- Do you offer other SEO and advertising services?
- Can I upload video files to my website?
- What topics do you have syndicated content for?