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What are your usual response and resolution times?
What are your usual response and resolution times?
Updated over 3 months ago

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

  • Small requests, such as single page change, we aim to solve within 24 hours

  • Medium requests, such as multiple page changes, we aim to solve within 72 hours

  • Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project

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