29 articles
Do you have instructions for updating my DNS records?
Why we don’t install security suites like WordFence on our websites by default?
How often do you back up our WordPress site? And do you have options for more regular backups?
How often do you perform plugin updates, and how do you ensure the updates do not interfere with my website’s performance or functionality?
Are there any limitations for website updates on a site you don’t host?
Could you share with me the migration process? What steps do I need to take, and how long does it usually take?
Do you offer free malware removal? In case of a security breach, what immediate actions will your team take?
I need help setting up my business email on my WordPress site. Is this included in your support services?
What happens if my website experiences downtime or goes offline?
Do you support websites you don’t host?
Do I get access to the server where my site is hosted?
How can I send you my login credentials?
Do you support SSL?
Can I access the SFTP for my site?
Will Pronto troubleshoot broken plugins/themes? Will you work directly with plugin developers to find a fix?
Can you improve my site’s page speed? Do you offer performance optimization services?
Can you improve my site’s page speed? Do you offer performance optimization services?
Does Pronto support Zapier?
Do I get a staging version of my website?
Can you provide a full backup of my website?
Are there any server limitations?
Where does my Pronto website “live” online? Where is it hosted?
Does Pronto offer High Availability Hosting and Guaranteed Uptime?
What if I’ve registered my website (domain) name with GoDaddy or another company? Can I still use it for my Pronto website?
What reliability/security measures do you have in place to protect my site?
What’s included in Technical Support?
How do you keep websites up to date?
What are the server specs for my site on Pronto?
Can I install a migration plugin on my site?